Shipping

 

 

Shipping Methods

Hanabee offers the following shipping methods for your order:

 

  • Australia Post Registered eParcel

  • Australia Post Express eParcel (Max 5kg final package weight)

 

Pick up is not available for any orders. If you need your order urgently, Hanabee strongly advises choosing Express Post.

Tracking numbers are provided for orders shipping via Registered eParcel or Express Service. Australia Post does not provide tracking for their Letter Service.

Australia Post Letter Service is only available for selected video game titles.

 

Shipping Prices

Shipping prices are calculated based off your final order weight. You can check the final shipping fee during checkout, or on any product listing.

Rates are calculated based off current Australia Post shipping rates, your location and the final order weight.

Express Post pricing starts at $8.20 and is capped at $15.98 depending on your final order size. Orders that weigh over 5kg cannot be sent via Express Post.

 

Handling times

 

All orders for in stock items are posted from our warehouse within 1 - 2 business days of payment confirmation. Once your order has been posted, you will receive an email confirming dispatch.

 

Orders are dispatched on weekdays only - no orders are dispatched on Weekends or Public Holidays.

Shipping times

 

Please see below for estimated delivery timeframes around Australia. These estimates are based off information provided to us by Australia Post - please be aware that Australia Post do not deliver on Weekends or Public Holidays. Australia Post may experience delays in peak postage periods (eg: Christmas), which are out of our control.  For more information please click here.

 

Australia Post eParcel Standard (Default)

 

Region

Estimated Delivery Timeframe

VIC: Melbourne & Surrounding Suburbs

Up to 4 business days (from dispatch)

VIC: Regional & Country Areas*

Up to 5 business days (from dispatch)

SA: Adelaide & Surrounding Suburbs

Up to 3 business days (from dispatch)

SA: Regional & Country Areas*

Up to 5 business days (from dispatch)

WA: Perth & Surrounding Suburbs

Up to 6 business days (from dispatch)

WA: Regional & Country Areas*

Up to 8 business days (from dispatch)

NT: Darwin & Surrounding Suburbs

Up to 6 business days (from dispatch)

NT: Regional & Country Areas*

Up to 8 business days (from dispatch)

QLD: Brisbane & surrounding suburbs

Up to 6 business days (from dispatch)

QLD: Regional & Country areas*

Up to 8 business days (from dispatch)

NSW: Sydney & Surrounding Suburbs

Up to 4 business days (from dispatch)

NSW: Regional and Surrounding Suburbs*

Up to 6 business days (from dispatch)

ACT: Canberra and surrounding suburbs*

Up to 4 business days (from dispatch)

TAS: Hobart and surrounding areas*

Up to 4 business days (from dispatch)

 

* Remote locations and extremely regional locations may take up to 14 business days. Please check with Australia Post here for further information.


 

Australia Post eParcel Express

 

Region

Estimated delivery timeframe

All state capital cities & surrounding suburbs

1 - 2 business day (from dispatch)

Darwin & Major Country Towns

Up to 3 business days (from dispatch)

Regional & Country Areas

3 - 5 business days (from dispatch)

 

Late or delayed items

 

Most orders will usually arrive within the estimate delivery timeframe, however Australia Post will sometimes experience internal delivery delays that are beyond our control. If you order has not arrived after the estimated delivery timeframe:

please consult your tracking information for further updates.

 

Customers who select the eParcel service will not be compensated by Hanabee for any late deliveries.

Hanabee may partially or fully refund the shipping cost of Express Post orders at their discretion, providing that the delivery address is in the Express Post network.

 

Items lost in transit

 

Hanabee may investigate the status of your order providing that:

 

  • The estimated time for delivery for your region has passed

  • The tracking information shows no significant updates

 

For eParcel & Express Post customers: Hanabee will open a support ticket with Australia Post, in the event we believe that your item is lost. Australia Post advises us that it may take up to 10 business days for investigations to be completed. Additional delays may occur if a POD (Proof of Delivery) request is required. Hanabee will not action any resolution for missing orders, until the Australia Post investigation has been completed.

 

If Australia Post confirms that the item has been lost in transit, through no fault of the customer, then Hanabee may either:

 

  • Resend your order, at no additional cost (we may require an alternative delivery address)

  • Fully refund your purchase, including the shipping cost

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Damaged in transit

 

Hanabee may refund or replace items that have been damaged in transit.

Please consult our Returns Guide for more information in regards to this.

 

International Shipping

At this stage, we do not ship to any international addresses.